This FAQ page provides answers to common questions about the Pinpoint Medicare Certification Training, available at www.medicareonlinecertification.com. Whether you're getting started or need help troubleshooting, you’ll find helpful information here to guide you through the certification process.

<aside> <img src="/icons/info-alternate_blue.svg" alt="/icons/info-alternate_blue.svg" width="40px" /> General Information

• What is Pinpoint Medicare Certification Training?
• How much does Pinpoint Medicare Certification training cost?
• Is there a deadline to complete Pinpoint’s Medicare Certification?
• Which carriers/providers accept Pinpoint’s National Medicare Training?
• How do I request a refund? </aside>

<aside> <img src="/icons/reply_blue.svg" alt="/icons/reply_blue.svg" width="40px" /> Already Completed AHIP or Another Medicare Provider?

• I logged in to take my Medicare Basics Training and was prompted to pay $119.95, but I’ve already completed my certification with AHIP or another provider. How do I continue with my carrier’s training?
• I have already registered and paid $119.95, but I’ve already completed my certification with AHIP or another provider. How do I get a refund? </aside>

<aside> <img src="/icons/dialogue_blue.svg" alt="/icons/dialogue_blue.svg" width="40px" /> Exam Details

• How many times can I take the exam? Is there a time limit?
• How can I view my exam score?
• I am locked out of the exam. How do I get it unlocked?
• I opened the Final Exam (without CE Credits), and now the window has disappeared. How do I get back to the exam?
• Why can't I access the Final Exam after completing all three modules? </aside>

<aside> <img src="/icons/graduate_blue.svg" alt="/icons/graduate_blue.svg" width="40px" /> Continuing Education (CE) Credits

• I finished the exam, and now I want to pay for CE credits. Where do I go? </aside>

<aside> <img src="/icons/official-document_blue.svg" alt="/icons/official-document_blue.svg" width="40px" /> Certificates, Receipts, and Transcripts

• How can I print my Receipt, Certificate, and Transcript? </aside>

<aside> <img src="/icons/sync-reverse_blue.svg" alt="/icons/sync-reverse_blue.svg" width="40px" /> Course Progress and Technical Issues

• Can I pause and resume the training at any time?
• What if a completed module or exam doesn’t show a checkmark?
• What should I do if the exam disappears unexpectedly?
• Why can’t I proceed past the Registration page even though I’ve registered?
• It says my NPN is already in use. What should I do?
• I clicked the Medicare Advantage Certification training link from my carrier page and landed on the “Medicare Certification System” page. It’s stuck on My Profile—how can I move forward? </aside>

<aside> <img src="/icons/headset_blue.svg" alt="/icons/headset_blue.svg" width="40px" /> Technical Support

• What browsers are best supported for the certification training?
• What should I do if I forgot my password?
• What should I do if I forgot my username?
• Who can I contact for technical support? </aside>